Welcome to Pattio. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak seasons, promotions, or holidays, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 Business Days |
| Canada | 7–18 Business Days |
| United Kingdom | 7–15 Business Days |
| Europe | 7–20 Business Days |
| Australia & New Zealand | 8–20 Business Days |
| Rest of World | 10–25 Business Days |
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Delivery destination
- Product weight and dimensions
- Selected shipping method
Any applicable shipping charges will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information (when available).
Please allow 24–72 hours for tracking updates to appear in the carrier's system.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may be charged by your country's customs authority.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
- We cannot guarantee successful delivery.
- Additional shipping fees may apply for reshipment.
- Orders returned due to incorrect addresses may be subject to additional charges.
Lost or Delayed Packages
If your package appears lost or significantly delayed:
- Check the tracking information provided.
- Contact the shipping carrier directly.
- If you still need assistance, contact our support team.
We will do our best to help resolve shipping issues.
Damaged Packages
If your order arrives damaged:
- Contact us within 7 days of delivery.
- Include your order number and photos of the damaged item(s).
- We will review the claim and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, please contact us:
Pattio
📧 Email: waheedali0yousef@gmail.com
We are committed to providing a smooth and reliable shopping experience for all our customers.
Thank you for shopping with Pattio! 🚚✨