At Pattio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, tags, and components received with the product.
- Not be damaged due to misuse, neglect, or improper handling.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Clearance or final sale items
- Personalized or custom-made products
- Products damaged through customer misuse
- Items returned after the return period has expired
Return Process
To request a return, please contact us at:
Email: waheedali0yousef@gmail.com
Please include:
- Your order number
- The product name
- The reason for the return
- Photos of the item if it is damaged or defective
Our support team will provide return instructions if your request is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Provide:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
We will review the claim and offer a replacement, store credit, or refund when appropriate.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, contact us at:
Email: waheedali0yousef@gmail.com
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- Original shipping charges are generally non-refundable.
- Shipping fees paid at checkout are not refunded unless required by law.
Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, it may no longer be eligible for cancellation.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
Pattio
Email: waheedali0yousef@gmail.com
We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.
By making a purchase from Pattio, you agree to this Return & Refund Policy.